Contact information

Contact Information

Last Updated: October 26, 2023

Thank you for visiting ToneCraft Gear.

Our team welcomes questions concerning product information, orders, shipping, cancellations, returns, refunds, and general customer service.

We aim to provide clear information and helpful assistance to our customers.

Business Information

Business Name: ToneCraft Gear

Website: https://tonecraftgear.shop

Email: contact@tonecraftgear.shop

Business Address:

4528 S Pony Ave
Boise, ID 83709
United States

Business Hours — Eastern Time

Monday: Closed
Tuesday: 11:00 AM – 3:00 PM
Wednesday: Closed
Thursday: 11:00 AM – 5:00 PM
Friday: 11:00 AM – 5:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: 11:00 AM – 3:00 PM

Customer Support

For order-related questions, please email:

contact@tonecraftgear.shop

Include your order number and a brief description of your request so we can review the matter.

Our customer support team can assist with questions about:

Product information and specifications
Equipment compatibility
Order confirmation and processing
Shipping and tracking
Order modifications and cancellations
Returns and refunds
Damaged, defective, or incorrect merchandise
General customer service

We encourage customers to provide relevant information when contacting support so requests can be handled efficiently.

Shipping Information

We provide FREE standard shipping within the United States, with no minimum purchase requirement for eligible orders.

Our shipping estimates are:

Handling time: 1–2 business days
Transit time: 6–7 business days
Total estimated delivery: 7–9 business days

Our order cutoff time is 2:00 PM Eastern Time (ET), Monday through Friday.

Order processing days are Monday through Friday, excluding U.S. public holidays.

Tracking information is provided when available after shipment.

For complete information, please review our Shipping Policy.

Returns and Refunds

Eligible items may be returned within 90 days after delivery.

Return shipping is FREE, and no restocking fee applies.

Approved refunds are processed within 7 calendar days after return approval.

Refunds are issued to the original payment method.

Customers may request returns for defective and non-defective products, subject to the applicable return conditions.

Please contact customer support before sending an item back so we can provide the appropriate return arrangements.

For complete information, please review our Return & Refund Policy.

We appreciate your interest in ToneCraft Gear.

Thank you for choosing us for your music equipment and accessory needs.

ToneCraft Gear