Privacy policy

Privacy Policy

Last Updated: October 26, 2023

ToneCraft Gear respects your privacy and aims to handle personal information responsibly.

This Privacy Policy describes the types of information that may be collected when you visit https://tonecraftgear.shop, make a purchase, or contact us.

We are committed to providing clear information about how personal data is collected, used, stored, and shared.

Information We Collect

Depending on your interactions with our website, we may collect:

  • Name and contact information

  • Email address and telephone number, if provided

  • Billing and shipping addresses

  • Order details and purchase history

  • Payment transaction information

  • Customer service communications

  • Device, browser, and website usage information

  • Cookies and related technical information

The information collected depends on the services you use and the details you choose to provide.

How We Use Personal Information

We may process personal information to:

  • Process and fulfill customer orders

  • Arrange shipping and delivery

  • Provide customer support

  • Handle cancellations, returns, and refunds

  • Detect and prevent fraud

  • Maintain website security

  • Improve website functionality and services

  • Meet applicable legal requirements

  • Send marketing communications where permitted

Personal information is used only for purposes reasonably connected with our business operations or otherwise permitted by applicable law.

Payment Information

Payments are processed through the payment methods and service providers made available at checkout.

Payment providers may process payment information according to their own security procedures and privacy policies.

We do not ask customers to send complete payment card information by email.

Customers should enter payment details only through the secure checkout process.

Sharing Personal Information

We may share information with service providers supporting our store operations, including:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting

  • Customer support

  • Technical services and analytics

We may also disclose information where legally required.

Service providers may process personal information according to their applicable privacy policies and contractual obligations.

We do not disclose personal information for unrelated purposes without an applicable legal basis.

Cookies and Tracking

Our website may use cookies and similar technologies to support essential store functions, remember preferences, measure performance, and provide other website features.

Cookies may be used to:

  • Maintain shopping cart functionality

  • Remember website preferences

  • Support secure checkout

  • Analyze website performance

  • Improve browsing experiences

Where legally required, we provide appropriate privacy choices and consent mechanisms.

Customers may also be able to manage cookies through their browser settings.

Disabling certain cookies may affect some website features.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including transaction records, customer support, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, it may be deleted or otherwise handled according to applicable retention requirements.

Security

We use reasonable measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures may include secure payment processing, access restrictions, and appropriate website security procedures.

However, no internet-based system can be guaranteed completely secure.

Customers should protect their account credentials and notify us if they become aware of unauthorized activity involving their information.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, as well as certain rights regarding its processing.

You may also have the right to withdraw consent or opt out of certain uses of personal information where applicable.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

We will review requests and respond according to applicable legal requirements.

Third-Party Services

Our website operates on Shopify and may use additional services for payments, analytics, communications, and order fulfillment.

Relevant third-party providers may process information under their own applicable privacy policies.

When customers follow links to external websites, those websites may apply different privacy practices.

We encourage customers to review relevant third-party privacy notices.

Privacy Policy Updates

We may revise this policy when our services, practices, or legal obligations change.

Updated information will be published on our website and will apply as permitted by law.

Customers are encouraged to review this policy periodically.

Contact Information

For questions about personal information, privacy practices, or privacy-related requests, please contact:

ToneCraft Gear

4528 S Pony Ave
Boise, ID 83709
United States

Email: contact@tonecraftgear.shop

Website: https://tonecraftgear.shop