Refund policy

Refund Policy

Last Updated: October 26, 2023

At ToneCraft Gear, customer satisfaction is important to us. We offer a transparent and convenient return and refund process to help customers shop with confidence.

90-Day Return Policy

Customers may request a return within 90 days after receiving their order.

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Return Eligibility

To qualify for a standard return:

  • The return must be requested within 90 days after delivery.

  • Products must be new, unused, and in their original condition.

  • Original packaging, accessories, and included components must be returned where applicable.

  • Factory-sealed products must remain unopened for standard returns.

  • Proof of purchase or an order number may be required.

Music equipment and accessories should be returned with all originally included parts and components.

Damaged, defective, or incorrectly described products may qualify for remedies regardless of standard return-condition requirements, in accordance with applicable consumer protection laws.

Return Methods

We offer two return methods for eligible products.

1. In-Store Returns

Customers may return eligible products directly to our physical store during business hours.

Store Address:

ToneCraft Gear
4528 S Pony Ave
Boise, ID 83709
United States

Business Hours (Eastern Time):

  • Monday & Wednesday: Closed

  • Tuesday & Sunday: 11:00 AM – 3:00 PM

  • Thursday–Saturday: 11:00 AM – 5:00 PM

Please bring the product and your order confirmation or proof of purchase.

2. Returns by Mail

Customers may also return eligible products by mail.

A FREE prepaid return shipping label is included in the original package.

To initiate a return:

  1. Contact contact@tonecraftgear.shop with your order number and return request.

  2. Follow the return instructions provided by our support team.

  3. Securely package the product with all applicable original contents and accessories.

  4. Attach the included prepaid return shipping label.

  5. Send the package using the designated shipping service.

Please contact customer support if the return label is missing or damaged.

Customers should contact us before sending a return to ensure the correct return arrangements are followed.

Return Shipping Fees

All eligible returns are FREE.

  • Return shipping cost: $0.00

  • Restocking fee: $0.00

  • Return methods: By mail or in store

  • Return label: Included in the original package

No restocking fees or return shipping charges are deducted from eligible refunds.

Full Refund Policy

Customers are eligible for a full refund of the amount paid for returned products that meet our return requirements.

We do not deduct restocking fees or return shipping charges from eligible refunds.

Because standard shipping is free, customers are not charged a standard outbound shipping fee.

Approved refunds are issued to the original payment method used at checkout.

Refund Processing Time

Once a returned product has been received and reviewed, we will notify the customer regarding approval.

Approved refunds are processed within 7 calendar days after return approval.

Depending on the payment provider or financial institution, additional time may be required for the refund to appear in the customer's account.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at:

contact@tonecraftgear.shop

Include your order number, a description of the issue, and photographs when available.

We will review your request and arrange an appropriate remedy, such as a full refund, replacement, or exchange, in accordance with applicable laws.

Exchanges

We accept exchanges for eligible products, subject to stock availability.

Customers may request an exchange by contacting our support team or visiting our store during business hours.

If the requested replacement is unavailable, we will discuss the available options, including a refund.

Order Cancellations

Customers may request cancellation before an order has shipped.

If an order has already shipped, customers may initiate a return after delivery in accordance with this policy.

Approved refunds for canceled orders are issued to the original payment method.

Contact Information

For questions about returns, refunds, exchanges, or order issues, please contact us.

ToneCraft Gear

4528 S Pony Ave
Boise, ID 83709
United States

Email: contact@tonecraftgear.shop

Website: https://tonecraftgear.shop

Nothing in this policy limits or removes any consumer rights provided under applicable law.